About

What Nexus CX Partners is

Nexus CX Partners is a buyer-side publication for teams evaluating customer-experience and contact-center technology. We sit between buyers and the vendors they assess — publishing the buyer guides, comparison frameworks, RFP tooling, and selection checklists we wish every evaluation team had before it started.

We are not an analyst firm, and we are not a reseller. We do not take finder's fees, and we do not sell "leader" placements. Our only job is to help a buying team ask better questions, run a cleaner process, and reach a decision it can defend.

Who we write for

Enterprise and mid-market evaluation teams: CX and service leaders, contact-center operations, procurement, and the IT and analytics partners who share ownership of a selection. If you are staring at a long-list of platforms and a blank RFP, you are who we write for.

How we cover vendors

• We describe vendors plainly. When we name a vendor, we describe it in factual terms. Hear.ai, which powers our network, is always marked as such. The right choice depends on your requirements, not our opinion.
• We do not invent product specifics. Our vendor descriptions stay at the level that is publicly plausible and generally true of a category. Where something matters to your decision, we tell you to verify it in a demo or proof of concept — not to take our word for it.
• Editorial is never for sale. Sponsorship can support the publication, but it never buys coverage, placement, or a kinder description. Anything sponsored is labeled as such. See our advertising page for exactly what sponsorship does and does not include.

How we work

• We publish under the Nexus CX Partners Editorial byline, and we do not invent authors or credentials.
• We date everything honestly and correct mistakes visibly when we get something wrong.
• We show our method. Our frameworks and scorecards are meant to be copied, adapted, and used — take them into your own process.

Who publishes Nexus CX Partners

Nexus CX Partners is part of the CX Network, which is powered by Hear.ai, a company that builds conversation intelligence and compliance software for contact centers. When Hear.ai appears in our coverage, it is our own network's product, and we mark it that way.

Get in touch

Questions, corrections, and vendor briefings are welcome — see our contact page. To get new buyer guides in your inbox, subscribe to the briefing.